Shipping policy
Last updated: 1 September 2026
Shipping Policy
Nothing has shipped yet
The ZUVIE PDRN Peptide Serum has not been manufactured. There is no stock, and nothing is being dispatched.
There is no launch date. When there is one, it will be published here. We are not going to put a date in this space to make the page look finished.
Where we ship
We ship to the United Kingdom and the United States. We do not ship anywhere else yet.
Shipping costs
Delivery is free. In the United Kingdom and in the United States alike, on every order, with no minimum order value and no additional delivery charge.
United Kingdom: you will never be asked to pay customs charges on delivery.
United States: import duty is paid before your parcel arrives. You will not be asked for customs charges on delivery.
Dispatch and delivery times
Orders are sent from our fulfilment partner in China and travel with YunExpress, which takes 6 to 8 days in transit. We cannot give you a dispatch or delivery estimate yet.
Those times depend on the first production batch, and it does not exist. Once it does, the real times will be published here — measured, not guessed.
Every order will include tracking, and tracking details will be emailed to you once your order has been dispatched.
If your order has not arrived
If your tracking information has not updated for an extended period after dispatch, please contact us:
support@zuvieskin.com
Please include:
- your order number
- the email address used for your order
We will investigate the shipment with our delivery partners.
Damaged parcels
If your parcel arrives damaged, please:
- take photographs before opening the parcel
- contact us within 48 hours of delivery
Email: support@zuvieskin.com
We will work with our fulfilment partner to resolve the issue as quickly as possible.
Incorrect delivery address
If you entered an incorrect delivery address, please contact us immediately:
support@zuvieskin.com
If your order has not yet been dispatched, we will do our best to update the address.
Once an order has been dispatched, we are unable to change the delivery address.
Cancelling an order
You may cancel your order at any time before dispatch.
A full refund will be issued to your original payment method.
If we cancel a production run
At ZUVIE, quality comes before speed.
If a production batch does not meet our internal quality standards, we may decide not to release it.
If this happens:
- your order will be cancelled,
- you will be notified by email,
- you will receive a full refund.
We would rather delay or cancel a batch than knowingly ship a product that does not meet our standards.
Contact
If you have any questions about shipping or delivery, please contact us:
support@zuvieskin.com